Teradata Access is the service portal for Vantage on AWS (DIY).
Included with the paid Vantage on AWS (DIY) subscription is Teradata Premier Cloud Support, which provides 24x7 incident creation for problem resolutions, coverage and response times by customer-defined severity levels, and entitlement to software updates.
Premier Cloud Support provides users access to Teradata Customer Service’s 24x7 Service Portal to engage in community forums for sharing ideas and discovering solutions, searching knowledge articles for relevant product and service information, downloading software updates, and accessing the Teradata Support Team for problem resolution.
By default, Premier Cloud Support is provided in English. In order to get local language support, a customer must first have a subscription to one of Teradata's three success tier services. Learn more here.
Note: Every Vantage on AWS (DIY) customer must register their AWS account for a Teradata Support account.