Fast-Track Customer Complaint Resolution With Generative AI

Companies receive millions of customer complaints in the U.S. each year (according to FTC/CFPB). In the financial sector alone, the CFPB forwards nearly one million complaints to companies for review, many in the form of emails and phone calls, all of which is captured as unstructured data. Identifying and resolving these issues is often a manual, time-consuming, and costly process. 

Teradata VantageCloud offers a solution accelerator, Customer Complaint Analyzer With Generative AI, to maximize the effectiveness of customer complaint resolution, which directly increases customer retention and customer lifetime value. With VantageCloud, customers can leverage generative AI to:

• Automate complaint resolution with virtual assistance capabilities
• Generate user-friendly explanations for customer complaint predictions using LLMs
• Increase institutional knowledge about complaints to accelerate resolutions

In this live demo, we’ll demonstrate how you can use VantageCloud’s generative AI capabilities to improve customer retention by quickly analyzing and resolving customer complaints. Although this example is related to banking, the use case is applicable to many other industries.

Join this live demo to see how to:

• Predict if an incoming customer communication is a complaint or not
• Use LLM-powered data to rapidly unlock insights about complaints using text clustering, topic detection, complaint summaries, and sentiment analysis
• Integrate external LLMs with VantageCloud’s in-database analytics
   

Register now
 

Presenter(s)

Gary Class

Industry Strategist, Financial Services, Americas, Teradata

Gary is an accomplished industry strategist with extensive experience in financial services, where he has made significant contributions to advanced analytics and AI. Gary spent over three decades at Wells Fargo Bank as the Director of Advanced Analytics at the forefront of innovation during the transformational era of “anytime, anywhere” banking. His visionary leadership has shaped the landscape of financial services through innovation, data-driven insights, and strategic thinking.

Pranay Dave

Director of Product Marketing, Teradata

Pranay is your guide to unraveling the transformative potential of Teradata's cutting-edge solutions. With a wealth of experience in both leadership and product marketing roles within the dynamic realm of AI, he excels at demystifying Teradata's value proposition for customers and prospects alike. Having spearheaded numerous initiatives across diverse industries, Pranay is a seasoned expert in translating AI's promise into tangible business advantages. Armed with a formidable blend of technical prowess and strategic insight, Pranay is at the forefront of technology evangelization efforts. With him, you're not just navigating the AI landscape – you're charting a course towards unprecedented success.